Return & Exchange Policy

Last Updated: 28/10/2024

Thank you for shopping at www.kurticlub.com If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy. The following terms are applicable for any products that you purchased with us.

Interpretations and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Business Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Kalavathi – Kurti Club Located at 8-1-284/OU/402, near Apollo Clinics (Health & Glow, OU Colony, Shaikpet, Manikonda Jagir, Hyderabad, Telangana 500089.

• Goodsrefer to the items offered for sale on the Service.
• Ordersmean a request by You to purchase Goods from Us.
• Servicerefers to the Website.
• Websiterefers to My Site, accessible from https://kurticlub.com/
• Youmeans the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

General Return Policy

Items can be exchanged in case of size, fit, and damage issues only. Exchange services are not provided on design. If the same item is not available in your desired size, we will initiate a refund within 7 working days. In case you're requesting a return for a damaged item, video evidence of the parcel's unboxing is mandatory. No refunds will be initiated on damaged items without video evidence.

In case of returns, you can choose to ship the product(s) back to us at your own cost.We can also arrange a pick up for you at an additional charge of Rs. 250.

Sale or special offer items are non-exchangeable, non-returnable, and non-refundable. We do not provide size exchanges for sale articles. Kindly review the product details carefully before placing your order.

Exchange Policy

Products can be exchanged for a different size, provided that such variation is available. Customers are allowed to exchange within 48 hours of product delivery. Exchanges exceeding 48 hours will not be processed. 

In order to be eligible for a return or exchange, make sure that these following conditions are met:

• Product must be returned in its original packaging
• Product wasn't used or damaged
• Product must include original tags (if applicable)
• Product must have the receipt or proof of purchase
• Products purchased under a sale or discount are not eligible for Return, Refund or Exchange.
• It remains our endeavour to represent our products accurately. However, please expect colour discrepancies as our products are viewed across devices with varied colour calibrations.

In case of returns, you can choose to ship the product back to us at your own cost. We can also arrange a pick up for you at an additional charge of Rs. 250.

You exchanged product will be processed Once items are received and conditions confirmed.

How to initiate a return?

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, please do not hesitate to contact us through our:

Email Address: support@kurticlub.com

You will be updated for your Return Status through their EMAIL, PHONE, or SMS provided that all contact information is provided by You.

 

Shipping Policy 

Thank you for shopping at Kurti Club - Kalavathi. All orders from Kurti Club are subject to our shipping policy, outlined below. If you have any questions about our shipping practices, please contact our dedicated support team at support@kurticlub.com

Where We Ship

Kurti Club – Kalavathi  is pleased to provide domestic and international shipping options. You can write to us via Email on support@kurticlub.com, WhatsApp on +91 9398143957 or Instagram on @kurticlubofficial for more information about international shipping.

Processing

All orders are processed and dispatched within 48 working hours. We work with 3rd Party courier and logistics partner to deliver your orders in 3-4 business days for Tier 1 Cities, and in 5-7 business days for Tier 2 & 3 locations.

We make every effort to fulfil orders as quickly as possible, but sometimes life throws us a curveball. (Ahem, Covid-19.) If you are experiencing longer than usual processing times, we can provide you with a tracking link from our delivery partners.

Shipping Rates & Timing

1. Domestic Orders: Rs. 50  will be charged for deliveries within the state of Telangana, Rs. 70 for Andhra Pradesh, and Rs. 150 for rest of India.
2. FREE SHIPPING is offered PAN India on all orders above Rs. 3000.
3. International Orders: You can write to us via E-mail on support@kurticlub.com , WhatsApp on +91 9398143957 or Instagram on @kurticlubofficial for more information about international shipping.
4. In case you need a faster delivery, please reach out to us with your request via E-mail on support@kurticlub.com and we will try to arrange an Express Delivery for you. Express Delivery charges will be applicable.

Cancellations

You can cancel your order for a full refund till your product has not been dispatched from our store. Once your order has been dispatched, you will attract Rs. 150 in cancellation charges. You can write to us via E-mail on support@kurticlub.com for any such requests.

Lost Packages and Damage

We work with leading delivery and fulfilment partners only. In case your order gets lost in transit, we will initiate a full refund to you.

In case the package appears damaged, please record video evidence of the unboxing, so we can take it up with our delivery partners. We will not be able to provide refunds and exchanges for damaged products without the video evidence.

DUTIES & TAXES 

1. Goods and Service Tax: Prices on website are inclusive of GST.
2. Import Duties & Taxes: In case of international shipments, please be aware of the taxation laws of your home country, before placing an order with us. If you refuse to pay duties and taxes upon arrival, we will not be responsible for non-delivery of orders.

How to Contact Us

Feel free to connect with us via E-mail on support@kurticlub.com , WhatsApp on 9398143957 or Instagram on @kurticlubofficial